Cosplay Catalog

Cosplay Costumes

Sale Cosplay Costume

Premium Boots

Premium Shoes

Video Game Cosplay

Sword Art Online Cosplay

Attack on Titan Cosplay

Cosplay Catalog

Male Clearance Shoes

TV Drama Costumes

RWBY Cosplay

Free! Cosplay

Fire Emblem Cosplay

Clearance Cosplay Props

Latex & Plug suits Cosplay

Military Cosplay

Renaissance Cosplay

Gothic / Lolita Shoes

Clearance Cosplay Costumes

Naruto Shoes

Armored Cosplay Costume

Synthetic Wigs

Gothic / Lolita Boots

Clearance Lolita Fashion

Order Comfirmation

If you have made an account with COSPLAY HOUSE, you can check on the status by logging into your account and clicking the order. Order confirmations and tracking numbers are sent via email, please check your junk/spam folders so you don’t miss an update from us.
  • PROCESSED
    We have received your order and now under production. You were emailed order confirmation. All our costumes, shoes, wigs and accessories are custom made to order.

    COSTUMES (4-6 weeks, including shipping via USPS)
    PROPS (5-7 weeks, including shipping via USPS)
    WIGS (3-4 weeks, including shipping via USPS)
    SHOES (3-4 weeks, including shipping via USPS)
    COMMISSION REQUESTS (Process time varies, expect 5+ weeks due to first time production)
    COMMISSION OFFERS (Process time varies, expect 5+ weeks due to first time production)

    In-stock items are shipped within 3 business days.
     
  • COMPLETED
    Your order has been completed and shipped out. A tracking number has been emailed to you.
     
  • FAILED
    The payment information such as billing or credit card number is incorrect. Please double check the information and try again. Orders will not process unless your billing information matches your statements.

  • NOT FINISHED
    This is the initial status indicating that the order has been created in the store's database, but a response from the online payment processor has not been received yet; the transaction is neither successful nor failed.
     
  • QUEUED
    The status indiciating that the online payment processor has returned a temporary status indicating waiting.(For example, an order processed through PayPal may get the status 'Queued' when PayPal returns 'Pending' status.
  • REFUNDED
    Your order or part of your order has been refunded. Average processing time for refunds is 3-5 business days.

     
About COSPLAYHOUSE

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CUSTOMER SERVICE

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⚫  Frequently Asked Questions

⚫  Damaged or Lost Shipment

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⚫  How to Measure

⚫  How to care wig

⚫  Size Chart

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Shipping Info

⚫  Order Confirmation

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⚫  State & Local Taxes

⚫  Payment Methods

⚫  Shipping Rates and Method

⚫  Shipping and Processing Times

10724 Los Vaqueros Circle Los Alamitos, California, 90720 United States

Fax: 714-947-1718

Customer Service Hours: Mon. Thru Fri. 8:30 AM ~ 5:00 PM(PST)

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If you have question mailto: customerservice@cosplayhouse.com
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