|If you have made an account with COSPLAY HOUSE, you can check on the status by logging into your account and clicking the order. Order confirmations and tracking numbers are sent via email, please check your junk/spam folders so you don’t miss an update from us.
We have received your order and now under production. You were emailed order confirmation. All our costumes, shoes, wigs and accessories are custom made to order.
COSTUMES (4-6 weeks, including shipping via USPS)
PROPS (5-7 weeks, including shipping via USPS)
WIGS (3-4 weeks, including shipping via USPS)
SHOES (3-4 weeks, including shipping via USPS)
COMMISSION REQUESTS (Process time varies, expect 5+ weeks due to first time production)
COMMISSION OFFERS (Process time varies, expect 5+ weeks due to first time production)
In-stock items are shipped within 3 business days.
Your order has been completed and shipped out. A tracking number has been emailed to you.
The payment information such as billing or credit card number is incorrect. Please double check the information and try again. Orders will not process unless your billing information matches your statements.
- NOT FINISHED
This is the initial status indicating that the order has been created in the store's database, but a response from the online payment processor has not been received yet; the transaction is neither successful nor failed.
The status indiciating that the online payment processor has returned a temporary status indicating waiting.(For example, an order processed through PayPal may get the status 'Queued' when PayPal returns 'Pending' status.
Your order or part of your order has been refunded. Average processing time for refunds is 3-5 business days.