If you have made an account with COSPLAY HOUSE, you can check on the status by logging into your account and clicking the order. Order confirmations and tracking numbers are sent via email, please check your junk/spam folders so you don’t miss an update from us.
We have received your order and now currently in production. You have been emailed an order confirmation. All of our costumes, shoes, wigs & props are custom-made to order.
COSTUMES (3-5 weeks, including shipping via USPS)
PROPS (5-7 weeks, including shipping via USPS)
WIGS (2-3 weeks, including shipping via USPS)
SHOES (2-3 weeks, including shipping via USPS)
COMMISSION REQUESTS (Process time varies, expect 5+ weeks due to first time production)
COMMISSION OFFERS (Process time varies, expect 5+ weeks due to first time production)
In-stock items are shipped within 3 business days.
Your order has been completed and shipped out. A tracking number has been emailed to you.
- BACK ORDERED
Your order has been canceled and will not process. Cancellations are only allowed within 24 hours of placing the order. Canceled orders are subject to a 35% re-stocking fee and we do not refund shipping costs.
Sometimes the payment provided to us did not pass our security filter and our system will automatically cancel orders that did not pass security. If there are any questions on payment transaction, please feel free to contact us.
The payment information such as billing or credit card number is incorrect. Please double check the information and try again. Orders will not process unless your billing information matches your statements.
- NOT FINISHED
You have chosen to use PayPal as a method of payment and has not been completed. Please login into your PayPal account and send payment to COSPLAY HOUSE (PayPal ID: firstname.lastname@example.org) Please allow 1-2 business days for the order status to change to “Processed”.
You have chosen to pay with money order. Your order will not process until we receive payment (within 10 days of placing the order). We only accept domestic money orders, no international.
Your order or part of your order has been refunded. Average processing time for refunds is 3-5 business days.