Damaged or Lost Shipment :: COSPLAY HOUSE

Damaged or Lost Shipment

Contact us at customerservice@CosPlayHouse.com

All items are thoroughly checked prior to shipping. If an item is damaged or destroyed during the shipping process, please contact customerservice@cosplayhouse.com or the carrier immediately upon receiving.

We will request for you to email us photos of the damaged item to determine the best solution. A customer service rep will email you a return authorization form to be completely filled out and mailed with your damaged shipment back to our offices. Packages that do not have a return authorization form will be sent back at your own expense.

If your package was insured (large orders only look for the blue bar-coded label on the outside of the box), please immediately take the entire contents of your shipment, along with the packaging it came in, to your local post office and present it for an insurance claim. The Post Office will keep your items as proof of your claim. You will be asked to fill out a PS-1000 form, which will then be forwarded back to us. Once we receive the PS-1000, we will then replace your damaged items (if possible), or issue you a full refund including shipping.

Minimum time limit for filling for shipments that are lost in the mail with USPS is 30 days.