Condition of Use




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Home :: Condition of Use


Condition of Use



Condition of Use



Welcome to CosPlayHouse.com.
CosPlayHouse.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at CosPlayHouse.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future CosPlayHouse.com service or visit or purchase from any business affiliated with CosPlayHouse.com, whether or not included in the CosPlayHouse.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.


PRIVACY

Please review our Privacy Notice, which also governs your visit to CosPlayHouse.com, to understand our practices.


ELECTRONIC COMMUNICATIONS

When you visit CosPlayHouse.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CosPlayHouse.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of CosPlayHouse.com and protected by U.S. and international copyright laws. All software used on this site is the property of CosPlayHouse.com or its software suppliers and protected by United States and international copyright laws.


LICENSE AND SITE ACCESS

CosPlayHouse.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CosPlayHouse.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CosPlayHouse.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CosPlayHouse.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CosPlayHouse.com's name or trademarks without the express written consent of CosPlayHouse.com. Any unauthorized use terminates the permission or license granted by CosPlayHouse.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CosPlayHouse.com so long as the link does not portray CosPlayHouse.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CosPlayHouse.com logo or other proprietary graphic or trademark as part of the link without express written permission.


YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CosPlayHouse.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use CosPlayHouse.com only with involvement of a parent or guardian. CosPlayHouse.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. CosPlayHouse.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant CosPlayHouse.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CosPlayHouse.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify CosPlayHouse.com or its affiliates for all claims resulting from content you supply. CosPlayHouse.com has the right but not the obligation to monitor and edit or remove any activity or content. CosPlayHouse.com takes no responsibility and assumes no liability for any content posted by you or any third party.


COPYRIGHT COMPLAINTS

CosPlayHouse.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.


RISK OF LOSS

All items purchased from CosPlayHouse.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


PRODUCT DESCRIPTIONS

CosPlayHouse.com and its affiliates attempt to be as accurate as possible. However, CosPlayHouse.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by CosPlayHouse.com itself is not as described, your sole remedy is to return it in unused condition.


PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by CosPlayHouse.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by CosPlayHouse.com. Your purchases from third-party sellers using CosPlayHouse.com Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.


SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to CosPlayHouse.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide CosPlayHouse.com's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying CosPlayHouse.com and its affiliates that your copyrighted material has been infringed.

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the site, including the auction ID number, if applicable;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Returns & Exchanges



Due to the one-time use nature of our products, standard practice within the Costume Industry has always been No Returns or Exchanges.

All COSPLAY HOUSE costumes, wigs, shoes and props are custom made-to-order, and returns will not be accepted. If in the case of extreme circumstances, such as damaged items, please contact customerservice@cosplayhouse.com immediately with photo verification of the product in question, as well as the order number and customer name. Once we receive your pictures, we will review the problems, and evaluate the situation. Depending on the circumstances, we will be happy to either give you a partial refund, or replace the product for you.

Tailor-made items such as costumes, shoes, wigs and props may have slight differences in color, design, style and materials. Return Authorizations will NOT be granted for these issues but not limited to these problems alone. If you believe a reason for returning the item is warranted, please contact customer service immediately upon receiving your order.

* ALL RETURNS ARE SUBJECT TO A 35% RE-STOCKING FEE
*NO REFUND FOR COMMISSION REQUEST
* SHIPPING CHARGES ARE NON-REFUNDABLE
* No returns, exchanges or refunds on tailor-made costumes, wigs, shoes, props or accessories
* We do not accept refunds or exchanges at all during the Halloween season.
* Returns & Exchanges can only be made on "In-Stock" items within 14 days of receiving your order
* No returns or refunds on Female or Male XX-Large & XXX-Large sizes
* Clearance items are all Final Sale
, and not refundable

Return inquiries are subject to approval, and Re-stock fee may be more or less depending on the situation, so please contact us with any problems before shipping out packages you have problems with, we will try to work things out with you. Please follow the steps below to process a return or exchange:

1. Contact us via email customerservice@cosplayhouse.com
2. A customer service rep will advise you and email you a return or exchange authorization form
3. Print and completely fill out your authorization form including your order number
4. Include the form with your package and ship to the address below within 14 days of receiving your order:


Return Address:

COSPLAY HOUSE
10724 Los Vaqueros Cir
Los Alamitos CA 90720
 

DO NOT "RTS (return to sender)" packages upon receiving your package, and/or please make sure all returns are going to our address in Los Alamitos. If you ship it to our production teams instead, and it does not go to our shipping address above, it may get destroyed by customs during shipment. When this happens, we are not responsible for the cost and loss of your package. Remember all returns are subjected to a re-stocking fee, so please contact us with any problems before shipping out packages you have problems with, we will try to work things out with you.

COSPLAY HOUSE is not responsible for shipping costs on returns/exchanges or damaged/lost packages. Please use a reliable form of shipping such as USPS, FedEx or UPS and save your tracking number for future reference.

All items that are mailed to us without a Return Authorization that are lost or displaced will NOT be the responsibility of COSPLAY HOUSE. Other invalid reasons for refund include, but not limited to: returns caused by invalid addresses by the customer, package rejection and/or failure to pay the import tax/tariff/duties.



WRONG SIZE OR DEFECTIVE MERCHANDISE

Customers should contact customer service immediately upon receiving wrong sizes or defective merchandise and email photos to customerservice@cosplayhouse.com to support the claim. Please note that costumes and wigs will vary slightly in color, design, style and/or materials due to them being tailor-made. Once confirmed the error is on our side, we will have the item re-made at no cost. If the error is due to wrong measurements provided by the costumer, COSPLAY HOUSE is not responsible. It is very important that customers provide accurate measurements and compare standard sizes on our size chart. Please understand that any problems regarding sizes or defects, must be handled within 14 days of delivery.

To learn more on how to submit a complaint on size problems with costumes, please click here


ORDER CANCELLATIONS & REVISIONS

Once submitted, orders can only be canceled or revised within 24 hours. It is very important that customers provide accurate measurements because we cannot modify your order after the pattern and fabric has been cut. For in-stock items that are ready to ship, we can only cancel or revise the order if it has not been sent out. COSPLAY HOUSE is not responsible for any additional costs added to correct the order.



WRONG DELIVERY ADDRESS / FAILED DELIVERIES

COSPLAY HOUSE ships all orders to the shipping address provided by the customer. Please double check your order to make sure all valuable information such as apartment/unit numbers, phone numbers, zip code or other important information is correct for package delivery. In the event that such information is left out, please contact customer service immediately. In the event where you are too late in picking up a package, and it get re-delivered to us or our production teams, we can re-ship it out to you. However, you will have to pay for the re-shipment fees.

COSPLAY HOUSE is not responsible for any additional charges needed to re-ship or retrieve packages.